退款政策

Return and Refund Policy
Thank you for shopping at [AeroBuild]. We hope you are completely satisfied with your purchase.

As a customer in the European Union (EU), you are fully protected by local consumer protection laws. Please read below to understand your rights regarding returns and refunds.

1. Right of Withdrawal (5-Day Cooling-Off Period)
You have the right to withdraw from this contract and return your purchased items within 5 days without giving any reason.

Time Limit: The withdrawal period expires 5 days after the day on which you (or a third party other than the carrier designated by you) actually receive the goods.

Notification: To exercise your right of withdrawal, you must clearly inform us of your decision via email at [neufvillesid@gmail.com] before the 5-day period expires.

2. Conditions for Return
To receive a full refund under the right of withdrawal, please ensure that:

The items are returned in their original packaging, including all accessories, manuals, and related documentation.

The items show no signs of use beyond what is necessary to establish their nature, characteristics, and functioning (i.e., handling them only as you would in a physical store).

Exceptions: The right of withdrawal does not apply to the following items:

Items made to your specific specifications or clearly personalized.

Perishable goods or items with a short shelf life.

Sealed goods that are unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery.

3. Return Shipping Costs
Cost Responsibility: Unless otherwise stated or the item is defective, the direct costs of returning the goods are borne by the customer.

Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned items; refunds will be processed upon receipt of the return or confirmation of shipment.

4. Refund Process and Timeline
Refunds: If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us). Processing Time: We will process the refund within 5 days of being informed of your decision to withdraw from the contract (and without undue delay). However, we may withhold the refund until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever occurs first.

Refund Method: Unless you have expressly agreed otherwise, we will issue the refund using the same payment method you used for the original transaction. You will not incur any fees for this refund.

6. Return Address
Please do not return purchased items to the manufacturer or to the address listed on the shipping label. All returns must be sent to our designated return processing center.

Contact Us
If you have any questions regarding our return and refund policy, please contact us at:

Email: [neufvillesid@gmail.com]